Privacy Policy

Ab2 Institute of Accounting is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone, and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent, or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.
  • Information via web forms may be used to protect the copyright, trademarks, or legal rights of, its clients or third parties.
  • Personal Information that we stored, may processed in or transferred between parties located in countries outside of Australia but are not limited to New Zealand, UK, USA, Canada, Philippines.
  • By giving your personal information, you are providing your consent to the terms and condition of this Privacy Policy. Third parties where you consent to the use or disclosure; and where required or authorised by law on handling your information.
  • If there is a change of control in the business or transfer, we reserve the right to transfer our user databases together with all informations provided in this privacy policy to the extent permissible at law. These informations may be disclosed to a potential partnership under an agreement to maintain confidentiality.

Third-Party Disclosure

We work with our third-party digital app providers who provide functions related to contact management, application development and integration, and web hosting who has their own respective Privacy Policy linked to their pages. We do not share or trade information to outside parties your Privacy Information.

Here is the list of our third-party providers:  

  • Infusionsoft CRM
  • GoDaddy
  • InMotion
  • Social Media Account

These are third parties providing services for us which we purchased or subscribed on. They may have the access on our contacts, but they are subject on maintaining the confidentiality of such information and only perform their functions necessary in providing us their services.

These third-party products or services are not included on our website.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Ab2 Institute of Accounting will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at any of the following:

Address: Gateway Building – Level 8, 50 Appel Street, Surfers Paradise QLD 4217


Phone: 1300-128-943